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ABOUT US
ROOM TYPES
PRICING
PAYMENTS
RESERVATION PROCESS
COMING TO THE HOUSE
STAYING
CANCELLATION
CONTACT INFORMATION
ABOUT US
Q : What is House Sandra?
A : House Sandra is a cheap private
accommodation in the centre of Split. It consists of 3 rooms and 4
apartments.
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ROOM TYPES
Q : What is the difference
between a Double room and a Twin room?
A : A double
room has one double bed. A twin room has two single beds.
Q : Can I request an extra
bed for a third person in a double room and at what costs?
A : Please
contact us with your needs and we will try to arrange you a third bed.
It is not charged.
Q : What does 'en-suite' mean?
A : En-suite
facilities always include a shower or a bath, or both. Should you have a
specific requirement, please contact our
Reservations Department
who can request this for you.
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PRICING
Q : Are the rates on your website per
person or per room?
A : All rates on the website are per
room/apartment per night.
Q : Do I pay a reservation fee?
A : No, we will not charge you a
reservation fee.
Q : What is included in the price of
room/apartment?
A : Taxes, hot water, electricity, bed
linen, towels, cleaning of the accommodation on departure day, using of
air-conditioner, cooking utensils and
cutlery (in all apartments).
Q : What is not included in the price?
A : Laundry service.
Q : Do you offer special discounts?
A : House Sandra provides the best
available rates for the dates of your stay. However, if you find the
prices too high, please feel free to contact us and we will see what can
we do.
We do offer all kinds of discounts both in high (June to September) and
low season (October to May). Please contact our
Reservations Department
for more information on the discounts.
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PAYMENTS
Q : What about paying in
advance?
A : Most
renters require paying a deposit. We are trying to make it simpler to
our guests. So in most cases we don't require paying in advance. It is
necessary only for longer stayings.
If we don't ask you to pay in advance, then you will pay on arrival or
during your staying.
Q : What kind of payment
do you accept?
A : We accept
only cash (euro, kuna, dollars, pounds).
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RESERVATION PROCESS
Q : How can I check
availability and book?
A : There is
an availability calendar for every room and apartment. Calendars are
updated every day. Booking can be made by filling in the
reservation form
or by sending us an
e-mail.
Online booking is also
possible from the beginning of 2012. If you haven't, please read this:
Reservations 2012.
Q : What is your
minimum length of stay?
A : Our minimum
stay is for one night. Rarely we require staying for 2 nights.
Q : How long will it take for my
reservation request to be answered to?
A : We give our best to reply in
8 hours from sending us an e-mail. But we will most certainly reply to
you within 24 hours.
Q : How do I know the
room is booked for me?
A : You will
receive a confirmation e-mail.
Q : Do I have to re-confirm my booking?
A :
It would be nice if you could send us an e-mail several days before your
arrival just to make sure that everything is OK.
---For those coming with car
please don't forget that if you are arriving after 16:00 o'clock you
MUST re-confirm your reservation. You can do that on your arrival day
till 12:00 (noon) or several days before your arrival by sending a mail
or by calling us---
Q : Can I book last minute?
A : Yes - we can even book you in over the
phone as you board the plane.
Q : If
I give you my e-mail address will I receive junk mail?
A : No! Your personal data is only needed
for the communication between the reservation office and the house. Your
personal data is never given out to third party.
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COMING TO THE HOUSE
Q : I am coming with a car. Where can I park?
A : House Sandra doesn't have parking places, but there are (free of
charge) parking places around the house.
***There is also a secured parking by the Police (100 metres from the
house), with a guard and a possibility of parking in a garage. But it is
payed daily (not expensive).***
Q : What are the check-in and check-out times?
A : Usually you can check in after 11 o'clock. Our staff needs some time
to clean room/apartment.
Check-out is till 10 o'clock.
Q : It is written (on website) that one of your free of charge services
is picking up guests at the bus/train station and harbour. Is that true?
A : Yes, it is. We will come for you no matter how early or late it is.
Although the house is within (5 minutes) easy walking distance of the
station and that there is a map on website, we don't want our guests to
bother with finding the house.
Q : I am coming with plane. Do you do pick up at the airport?
A : No, we don't. But we suggest taking a bus (4 euros per person) or
taxi (40 euros) which drive directly to the centre of Split. There is
a bus waiting after every flight. It takes about 30 minutes to reach the
town. If you decide to take a bus we will wait you in the centre of
Split (at the place where bus stays) and will lead you to the house. But
we ask for a favour. As flights know to be late, we kindly ask you to
send us SMS or call us when you are in the bus, on your way to Split.
Number of phone to call is +385 (0)99 685 21 99.
Q : What if I am coming with car?
A : Then please drive directly to the centre – to the bus station and
harbour; call us (on +385 (0)99 685 21 99) and we will give you
directions to the house.
Q : What if I will be arriving early in the morning?
A : It is not a problem at all. You can leave your luggage at the
reception. We will also make you a coffee and you can walk the town.
Q : What if I will be
ariving late?
A : It is not a
problem.
We will give you the key and you can enter the room/apartment. We will
not charge you for that.
Q : After I rent apartment, how do I get the keys?
A : Someone is always at the house.
Q : I plan to arrive with my car and I want to
learn more about the Croatian highways.
A : You can check all relevant information
about the Croatian highways on the following link -
HAC. Here
you can check the routes, the prices and many other information.
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STAYING
Q : Do you allow pets?
A : Usually
not. But contact us and tell us the kind of pet you would like to come
with.
Q : Do you provide
breakfast?
A : No, we
don't.
Q : What does it
mean: "The house is situated in the centre of Split"?
A : It means
that the house is within 5 minutes walking distance of the core of the
Diocletian's Palace, supermarkets, post, bank, sandy beach, station,
harbour, discos...
Q : Do I have an air-conditioner in the room?
A : All apartments and rooms are provided with air-conditioning.
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CANCELLATION
Q
: How can I cancel or change my booking?
A : If you are not able to arrive as arranged, please notify us as soon
as you know that. We will never charge you a cancellation fee.
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CONTACT INFORMATION
Vjekoslav Cvitković
mobile: +385 (0)99 685 21 99
e-mail:
info@guesthouse-sandra.com
www.vjekoslav-cvitkovic.iz.hr
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